Alton Towers has updated their system for Ride Access Pass (RAP) and Essential Companion ticket - and to be honest we found it very tricky to work out, so if you are puzzled please read on, and we hope this helps!
Firstly get an Access Pass for the person with the disability
Apply for a Ride Access Pass online and make a note of the bar code number*
Pre-book Theme Park tickets online at least 7 days in advance (or pre-book your tickets using your Alton Towers Annual Pass or Merlin Annual Pass)
Pre-book your Ride Access Visit to get your ride card - you will need that bar code number*
To get the Essential Companion entry ticket/s, take your documentation to the ticket office when you arrive and they will issue the ticket - accepted documents
Note
The Ride Access Pass pre-book does not include admission into the attraction. You will still need to book your day tickets or Merlin Annual Pass pre-book to show at entry.
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